![]() A simple "I'm sorry" would have been enough. The food was okay, but I think customer service could use some training. Everything was my fault and I was never once offered an apology for any inconvenience. If she had not been so wrapped up in her personal conversation with a co-worker, maybe she would have noticed my card during this time. No one had a phone that could call an out of state number? I had been waiting for my food for 5 minutes after I paid. ![]() Yes, my phone number was out of state, because I was traveling. I'm not sure why they couldn't have called me. I tried calling your phone, but your number is out of state." Typically it is customary and good customer service to hand someone their card back, don't just set it down on the counter and forget about it, especially at a busy hostess stand. The hostess told me "I put your card on the counter and YOU never picked it up. ![]() I called the restaurant and they confirmed it was still there. I realized they never gave me my credit card back. Granite City Food & Brewery is a polished casual American restaurant featuring made-from-scratch. Long story short: I paid for my pick-up order and waited about 5 minutes for my food. Explore menu, see photos and read 956 reviews: 'It was a special occasion for our table of 5. The Bad: Customer service seems to be lacking a bit. Book now at Granite City Food & Brewery - Franklin in Franklin, TN. Offers gluten-free menu and gluten-free beer. to close, people can choose from Granite City’s dinner menu. Gluten-free options at Granite City Food & Brewery in Maple Grove with reviews from the gluten-free community. patrons can purchase items from the Village Inn menu. Granite City Brewery has now combined its space with Village Inn. It was a little too well done for my taste (charred), but it was good none the less. Latest reviews, photos and ratings for Granite City Food & Brewery at 11909 Main St in Maple Grove - view the menu, hours, phone number, address and map. A dual-concept restaurant location in Maple Grove is now serving breakfast along with lunch and dinner. It had large chunks of chicken and tortilla strips for some crunch. The Good: The Chicken Tortilla soup was very tasty. I ordered a burger and fries and a cup of soup for carry out.
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